Refund Policy

Effective Date: 01/01/2025

KartiKMart strives to provide excellent service. However, we understand that sometimes you may need a refund. This Refund Policy outlines the terms and conditions for refunds on KartiKMart orders.

1. Eligibility for Refund

  • Refunds will be issued if the order is canceled by the store, not delivered, or there was an error in processing the payment.
  • If the customer receives a defective or incorrect product, they are eligible for a refund, subject to store approval.

2. Refund Process

  • Requests for refunds must be made within 7 days of order delivery.
  • To request a refund, customers must contact our support team with order details.

3. Refund Method

  • Refunds will be processed to the original payment method or in the form of store credits, depending on the situation.